FAQ · Frequently Asked Questions
Everything you need to succeed with telcPrep.
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01What's the difference between Premium and Platinum?
Premium gives access to all 51 written exams (Reading, Listening, Writing) with auto-grading, Arabic hints and progress tracking. Platinum adds the AI Speaking Lab (50 sessions per month), AI Writing correction, the Weakness Radar and priority support.
02Can I share my account with a friend?
No. For security and quality reasons, only one user can be logged in at a time. If someone else logs in with the same credentials, your previous session is automatically signed out. 👉 We recommend each candidate use their own account so progress tracking stays accurate.
03How long does the subscription last?
Monthly billing (29.900 DT for Premium, 55.000 DT for Platinum). The subscription activates as soon as our team validates your payment proof (within 24 business hours) and stays active for 30 days. All details are displayed before payment.
04Can I switch from Premium to Platinum?
Yes. You can upgrade to Platinum at any time to unlock the AI Speaking Lab, AI Writing correction and the Weakness Radar.
05Are the exam models really the ones used in Tunisia?
Yes. The 51 exam models match the formats and styles most frequently encountered by Tunisian candidates, and every exercise ships with an Arabic hint to unblock vocabulary gaps.
06Why train with telcPrep instead of books or shared drives?
telcPrep offers structured, interactive, regularly-updated practice with: instant Reading/Listening auto-grading, AI correction for Writing and Speaking, per-skill progress tracking, and a Weakness Radar that flags recurring mistakes.
07Are the test models identical to the official telc B2 exam?
The models match the format, level and structure of the official telc B2 exam (Lesen 75 pts, Sprachbausteine 30 pts, Hören 75 pts, Schreiben 45 pts, Mündlich 75 pts) for realistic, effective preparation.
08What payment methods are available?
D17 and Mandat Minute. No credit card required. Upload a payment proof (screenshot or photo) and our team validates your access within 24 business hours.
09What happens if the telc exam changes?
The platform is updated regularly to stay aligned with new requirements and any changes to the official telc B2 exam. Active subscribers automatically receive updates.
10Can I use the platform on my phone?
Yes. The platform is fully responsive: phone, tablet and desktop. The Speaking Lab also works on mobile (microphone permission required).
11How do I succeed at telc B2 with the platform?
Take one full exam per week, practice 2-3 Speaking Lab sessions per week, and check your Weakness Radar in the Progress section to target weak spots. Most candidates see clear progress in 4-6 weeks.
12Can I refer my friends?
A referral program is in the works. In the meantime, share your experience on WhatsApp or Instagram — every new signup gets a free AI credit on registration.
13Can I retake the models multiple times?
Yes. You can retake every model as many times as you need. Review Mode shows your previous answers, the correct answers, and Arabic hints automatically expanded on questions you missed.
14What will I find in the Mündlich (Speaking Lab) section?
The Speaking Lab ships 7 Presentation themes (Teil 1), 39 Debate themes (Teil 2) with pro/contra arguments, and 39 Problem-Solving tasks (Teil 3). You speak with an AI partner (Whisper transcription, LLM reply, TTS voice) and get a 75-point graded report with detailed grammar feedback.
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